The Objective-Centric Approach to Communication
The temptation is high to craft our words for applause, to sound more knowledgeable or to confirm our stance. Yet, true communicative prowess isn't in speaking to impress, but in speaking to achieve.
Successful business agreements, political accords, and day-to-day discussions all have a common denominator: the aim is not simply to relay thoughts or facts but to meet a set objective. To truly succeed in communication, it's essential to focus on saying what your audience needs to hear, rather than what you desire to express.
Consider two scenarios:
- Strategic Discussions: If the goal is to identify the optimal strategy, a successful communicator might voice uncertainty about the best approach—even if they have a favored idea. This opens up the floor for diverse input, fostering a richer exploration of potential strategies.
- Making a Sale: Rather than delving into product features, a wise salesperson might highlight how a product aligns with the customer's lifestyle or addresses specific needs. It’s about resonating with the individual's aspirations and concerns.
Of course, these are simplified examples, but they underscore a crucial point: true communication hinges on understanding and catering to the objectives of the conversation.
The art of effective communication requires keen listening—not just to words, but to the underlying desires they reflect. If your aim is to be truly heard, start by truly listening. After all, achieving your objective in any conversation begins with understanding the objectives of those you converse with.